Shipping & Return

SHIPPING

We offer free shipping for all EU countries, Norway, Switzerland and UK. If you order from a non-EU country it is your responsibility to follow your county’s tax and duty regulations, which Von Löwenstein cannot be held responsible for. 

Orders are shipped via our affiliate couriers DHL or Chronopost. All shipments that are sent by VON LÖWENSTEIN, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Fast delivery is important for us, which is why we try to ship all parcels within 1-2 working days. You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail. 

If you are looking for information on shipping options and shipping costs for a country not mentioned, please send an inquiry to contact@vonlowenstein.com.

RETURN AND EXCHANGE

Von Löwenstein offers a 14 days return policy from the day you receive your goods. Returns and exchanges are free of charge and a prepaid label will be sent with the parcel.  All returns must be by post and packages should always be sent with delivery. We cannot take responsibility for packages that are not sent with delivery receipt. 

Goods must be returned unused and must be returned with the original price tag. When we have received the product and accepted the return, we will transfer the purchase amount back to your account as soon as possible.